Is your organization already utilizing this essential tool?
PositiveEdge’s CRM Integrated Live Chat Tool is a robust and flexible solution for interacting with your customers. Our experienced team makes it possible to ‘plug & play’ this tool into an existing Microsoft CRM application. Because of the CRM integration, agents are able to see a customer’s CRM Contact Details and view transcripts on your CRM application. Its unique dynamic rules can initiate chats with website visitors which can boost your upsell and cross-sell opportunities.
What the Solution Can Do for Your Business
Our Data Governance and Management solution will help you
Generate sales and reduce site abandonment
Personalize conversations with access to CRM cases and contacts
Offer a seamless user experience
Manage millions of interactions cost-effectively
Monitor quality for continuous improvement
- Increased customer satisfaction and loyalty
- Increased sales conversion rates of up to 25%
- Reduced service costs
- Improved call center deflection rates
- Personalized communications
Leveraging our CRM Integrated Live Chat Tool offerings can help you obtain the following benefits