PositiveEdge- CRM solution for Contact Centers

With Us, Expedite Contact Center Engagement > Extraordinary Performance

Contact Centers face many challenging situations like making decisions on multi-channel customer contact, migrating to VoIP, managing variable call volumes and much more.

PositiveEdge recognizes this to bring-in new initiatives to optimize the strategic value of your Contact Center operations.

Our team at PositiveEdge using technologies like MS-CRM solutions , CTI toolkits from Salesforce and Oracle Sales Cloud, enables you to achieve higher business performance through your Contact Center.

The PositiveEdge Advantage

PositiveEdge builds CRM solutions leveraging varied versions of Microsoft Dynamics CRM and CTI toolkits from SalesForce and Oracle. The current trend is to use Open CTI using soft phones integrated directly into the Call center application.

Our Call Center solution helps you focus on empowering your employees, to be creative in their day-to-day Contact Center tasks. We help you develop flexible and improvised quality of Contact Center Transactions and Interactions.

Our Capabilities to Optimize Your Contact Center Processes

• Customer Portal
• Agent Collaboration & Interaction
• CTI (Computer Telephony Integration)
• Agent Performance Management
• Knowledge Management
• Process Management Capabilities across Unified Contact Desktop