PositiveEdge-Microsoft CRM Integrates with Live Chat Tool

Integrated Live Chat Tool

Experience a smarter way to interact with your customers using our ‘Integrated Live Chat Tool’.

In addition to the basic chat features, the tool can :

• Generate Email Transcripts
• Ability to view Transcripts on your CRM application
• Easily transfer files from customer
• Relegate customer from one agent to another

Some additional amazing features :

• ‘Plug & play’ this tool to an existing Microsoft Dynamics CRM application and start using it immediately
• Works on a high security protocol for your Agent and your Customer
• Allows an Agent to chat with multiple Customers at the same time
• Makes it easy for the agent to see ‘CRM Contact Details’ of his Customers
• Visibility of Chat duration on the Chat screen
• Configurable standard response on Agent’s success criteria
• Allows indented HTML and XML code over Chat window